Frequently Asked Questions

Creating an account with OnSportsNow is simple:

1. Click on the "Sign Up" button in the top right corner of any page
2. Enter your email address, create a password, and provide a username
3. Agree to our Terms of Service and Privacy Policy
4. Click "Create Account"
5. Check your email for a verification link and click it to activate your account

Once your account is created, you can personalize your experience by selecting your favorite teams and sports in your profile settings.

If you've forgotten your password, you can reset it by following these steps:

1. Click on "Log In" in the top right corner of the page
2. Select "Forgot Password?" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

For security reasons, password reset links expire after 24 hours. If you don't see the email in your inbox, please check your spam or junk folder.

To follow your favorite teams and get personalized updates:

1. Log in to your OnSportsNow account
2. Go to your profile by clicking on your username in the top right corner
3. Select "Preferences" or "Favorite Teams" from the menu
4. Browse through the available leagues and teams
5. Click the star icon next to any team you want to follow

Once you've selected your favorite teams, your home page and notifications will be customized to highlight content related to those teams. You can update your preferences at any time.

Yes, you can delete your account at any time. To do so:

1. Log in to your OnSportsNow account
2. Go to your profile settings
3. Scroll to the bottom of the page
4. Click on "Delete Account"
5. Follow the confirmation steps to permanently delete your account

Please note that account deletion is permanent and cannot be undone. All your personal data, preferences, and account activity will be removed from our system in accordance with our Privacy Policy.

OnSportsNow makes it easy to navigate between different sports:

• Main Navigation Bar: The top navigation bar contains links to major sports like NBA, NHL, MLB, Soccer, and more. Click on any sport to see its dedicated page.
• Dropdown Menus: Some sports have dropdown menus with additional options like standings, schedules, and team pages.
• Sports Filter: When viewing scores, you can use the "Filter by Sport" dropdown to focus on a specific sport.
• Home Page Sections: The home page features dedicated sections for different sports that you can scroll through.

You can also customize your home page to prioritize your favorite sports by updating your preferences in your account settings.

The scoreboard slider at the top of each page is a quick-access feature that shows live and recent scores. Here's what you'll find:

• Date Selection: You can switch between previous, current, and upcoming dates
• Sport Filter: Select specific sports to display scores for
• Live Scores: Games in progress are highlighted and show live updates
• Final Scores: Completed games show the final result with the winning team highlighted
• Upcoming Games: Future games show the scheduled start time

You can click on any game in the scoreboard to go directly to its detailed game page with comprehensive stats and information.

Yes, you can customize the order of sports on your home page if you have a registered account:

1. Log in to your OnSportsNow account
2. Go to your profile settings
3. Select "Content Preferences" or "Home Page Settings"
4. Drag and drop sports to rearrange their order
5. Toggle visibility for any sports you don't want to see
6. Save your preferences

Once saved, your home page will prioritize content based on your preferences, showing your favorite sports and teams first. You can update these settings anytime.

OnSportsNow provides access to historical statistics through several methods:

• Team Pages: Visit any team's dedicated page to view current and historical stats, records, and achievements
• Player Profiles: Each player has a profile with career statistics and game-by-game performance
• Season Archives: Access previous seasons through the "Seasons" dropdown on league pages
• Advanced Stats Tool: Use our stats comparison tool to analyze historical data across seasons and players
• Search Function: Use the search bar to find specific stats, games, or performance milestones

Premium subscribers get access to enhanced historical data with downloadable reports and additional analytical tools.

OnSportsNow updates live scores and statistics with minimal delay:

• Major Sports (NBA, NHL, MLB, Soccer): Live updates typically occur within 15-30 seconds of the actual game action
• Play-by-Play: Detailed play descriptions update within 30-60 seconds
• Statistics: Individual and team statistics are updated after each scoring play or at the end of periods/quarters
• Auto-Refresh: When viewing a live game page, the content automatically refreshes (no need to manually reload)

For the most immediate updates, we recommend using our mobile app with push notifications enabled for your favorite teams.

Game times might appear different from your local time if your timezone setting needs to be adjusted. Here's how to fix it:

1. Look for the "Timezone" selector in the controls area when viewing scores
2. Select your preferred timezone from the dropdown menu
3. Click "Update Timezone" to save your preference

If you're logged in, this preference will be saved for future visits. If you're not seeing the correct options or the times still appear incorrect after changing your timezone, you can:

• Check your device's system time settings
• Clear your browser cookies and cache
• Contact our support team for assistance

Yes, OnSportsNow maintains an extensive archive of historical scores and statistics:

• Date Navigator: Use the calendar icon or date selector to access any past date (going back several years)
• Season Archives: Each sport has season archives accessible from their main page
• Team Pages: Visit any team page to see their complete game history organized by season
• Search Function: Use our search feature to find specific historical games or performances

Our historical data typically includes:

• Final scores and results
• Complete box scores
• Individual player statistics
• Team performance metrics
• Season standings

Premium subscribers have access to enhanced historical data with additional filters and export options.

You can access upcoming game schedules in several ways:

• Schedule Pages: Each sport has a dedicated "Schedule" section accessible from the main navigation or sport-specific menu
• Team Pages: Visit any team's page to see their upcoming games
• Calendar View: Use the calendar feature to browse games by date
• Home Page: The home page displays upcoming featured games
• Date Navigation: Use the "Next Day" button when viewing current scores to see tomorrow's schedule

You can filter schedules by:

• Sport
• Team
• League
• Date range
• National TV broadcasts

If you're logged in, schedules will automatically highlight games featuring your favorite teams.

If you're experiencing loading issues with OnSportsNow, try these troubleshooting steps:

1. Refresh the page: Sometimes a simple refresh (F5 or browser refresh button) can resolve temporary loading issues
2. Clear browser cache: Go to your browser settings and clear cache and cookies
3. Try a different browser: If the site works in another browser, your primary browser might need updating
4. Check your internet connection: Test other websites to ensure your connection is stable
5. Disable extensions: Browser extensions, especially ad blockers, can sometimes interfere with site functionality
6. Update your browser: Make sure you're using the latest version of Chrome, Firefox, Safari, or Edge

If these steps don't resolve the issue, please contact our support team at [email protected] with details about the problem, including:

• Your device type
• Browser name and version
• Any error messages you're seeing
• Screenshots of the issue (if possible)

Yes! OnSportsNow offers mobile apps for both iOS and Android devices with additional features:

• iOS App: Available on the App Store for iPhone and iPad
• Android App: Available on the Google Play Store for Android phones and tablets

Our mobile apps offer several advantages over the website:

• Push notifications for game alerts and breaking news
• Faster load times and optimized mobile experience
• Offline access to previously loaded content
• Enhanced personalization options
• Exclusive mobile-only features

The apps are free to download and use, with the same premium subscription options as the website.

We appreciate your help in making OnSportsNow better. Here's how to report issues:

For incorrect scores or statistics:

• Use the "Report Error" link below any game scoreboard or statistics table
• Include the correct information and your source if possible

For website bugs or technical issues:

• Contact us at [email protected]
• Use the "Feedback" option in your account menu
• Submit a report through our Feedback Form

When reporting any issue, please include as much detail as possible:

• The specific page or section where you found the issue
• Steps to reproduce the problem
• Your device and browser information
• Screenshots if applicable

Our team reviews all reports and works to address confirmed issues as quickly as possible.

To receive notifications about your favorite teams, you can follow these steps:

On the website:

1. Log in to your OnSportsNow account
2. Go to your profile settings
3. Select "Notification Preferences"
4. Choose which teams you want to follow
5. Select which types of notifications you want (game start, score updates, final results, news, etc.)
6. Save your preferences
7. When prompted by your browser to allow notifications, click "Allow"

On the mobile app:

1. Open the OnSportsNow app and log in
2. Tap on your profile icon
3. Go to "Settings" then "Notifications"
4. Enable notifications for specific teams and notification types
5. Ensure you've allowed the app to send notifications in your device settings

You can update your notification preferences at any time to add or remove teams or change the types of alerts you receive.

A premium subscription to OnSportsNow offers several exclusive benefits:

• Ad-Free Experience: Enjoy the site and app without any advertisements
• Enhanced Statistics: Access advanced metrics and analytical tools
• Exclusive Content: Read premium articles, analysis, and insider reports
• Early Access: Get new features before they're available to free users
• Fantasy Tools: Use enhanced fantasy sports tools and projections
• Historical Data: Deeper access to historical statistics and game archives
• Custom Alerts: Set up advanced notification preferences and alerts
• Data Export: Export statistics and data for personal use

We offer flexible subscription options including monthly and annual plans, with significant savings for annual subscriptions. For current pricing and special offers, visit our Subscription Page.

You can cancel your premium subscription at any time through your account settings:

1. Log in to your OnSportsNow account
2. Navigate to "Account Settings" or "Subscription Management"
3. Select "Manage Subscription"
4. Click on "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Important notes about cancellation:

• Your premium access continues until the end of your current billing period
• We do not offer prorated refunds for partial billing periods
• You can reactivate your subscription at any time
• If you subscribed through the App Store or Google Play, you'll need to cancel through those platforms

If you need assistance with cancellation, contact our customer support team at [email protected].

To update your payment method or billing information:

1. Log in to your OnSportsNow account
2. Go to "Account Settings" or "Subscription Management"
3. Select "Payment Methods" or "Billing Information"
4. Click "Edit" or "Update" next to your current payment method
5. Enter your new payment details
6. Save your changes

If you're having trouble updating your payment information, or if you subscribed through a third party like the App Store or Google Play, contact our support team at [email protected] for assistance.

Our refund policy is designed to be fair and transparent:

• 30-Day Satisfaction Guarantee: New subscribers can request a full refund within 30 days of their initial subscription if they're not satisfied
• Service Outages: If you experience extended service outages, you may be eligible for a partial refund or service credit
• Accidental Purchases: If you made an accidental duplicate purchase or unintended subscription, contact us within 7 days

To request a refund:

1. Contact our billing department at [email protected]
2. Include your account email, the date of purchase, and the reason for your refund request
3. Our team will review your request and respond within 2 business days

Please note that we generally do not offer refunds for:

• Subscriptions that have been active for more than 30 days
• Partial billing periods after cancellation
• Premium features that were used extensively during the subscription period